Categorize, edit and undo transactions

Before you change a transaction

Open Transactions and find the row you want to work on. Check the transaction’s date, description, amount, currency, account, and current status before you change anything.

• For review means the transaction has not been finalized yet.
• Categorized means a posting or saved review already exists.
• Excluded means the transaction was taken out of the review flow.
• If a row shows a pending or syncing state, the final result is not confirmed yet.

If a transaction is already categorized, use Update or Undo instead of submitting a brand-new categorization. That avoids creating a second posting for the same transaction.

Categorize a transaction

Use Categorize when you want to save the exact category or account for the transaction. In a personal workspace, this saves local review metadata such as category, basket, and payee or payer. In a business workspace, it queues a posting through the connected ledger.

1. On the Transactions page, open the row for the transaction you want to categorize.
2. Select Categorize from the row actions.Categorize
3. Choose the exact category or account. Add a cost center or basket only if you use one.
4. Enter the party or vendor only if it is the correct one for this transaction.
5. Review the amount, currency, and memo one last time.
6. Select Add.Add

Expected result: the row moves to Categorized, and the saved category or account is stored for that transaction. In a business workspace, the app also queues the ledger posting in the background.

Edit a confirmed categorization

Use Edit when the transaction is already categorized but the saved category, account, party, or memo is wrong. Edit replaces the previous posting plan rather than creating a separate unrelated change.

1. Open the categorized transaction row.
2. Select the editable fields you need to change.
3. Update the category or account, and adjust the party or cost center only if needed.
4. Select Update.Update

Expected result: the app keeps the transaction categorized, but records the revised values as the current saved result. In a business workspace, the replacement posting is queued through the connected ledger.

Undo a categorization

Use Undo when you need to reverse a saved categorization and return the transaction to the unreviewed state. Undo is not the same as a refund or a bank reversal; it only reverses the saved categorization path in the app and, when applicable, the linked ledger posting.

1. Open the categorized transaction row.
2. Select Undo.Undo
3. If the app asks for confirmation, review the transaction details carefully before continuing.
4. If a delete-after-cancel option appears, use it only if you truly want the ledger-side record removed after cancellation.

Expected result: the transaction returns to unreviewed when the reversal is confirmed. In a business workspace, the app queues the cancellation in the connected ledger and waits for the original request to confirm.

Split a transaction

Use Split when one transaction needs to be divided across more than one category or account. The split lines must add up to the original transaction amount.

1. Open the transaction and choose Split.Split
2. Add one line for each split portion.
3. Enter the exact amount for each line and choose the correct category or account.
4. Add any memo, basket, or subscription value only if it belongs on that split line.
5. Check that the split total matches the transaction total exactly or within the app’s displayed rounding tolerance.
6. Select Save Split.Save SplitSplit

Expected result: the transaction is saved with split lines instead of a single category. If the split amounts do not match the transaction amount, the app will not save it.

Record a transfer

Use Record as transfer when money moved between your own accounts. This is different from a merchant payment because it should point to the matching transaction or destination account, not a vendor.

1. Open the transaction and choose Record as transfer.Record as transfer
2. Pick the matching destination transaction if the app suggests one, or choose the destination account if that is the workflow shown to you.
3. Review the suggested transfer carefully, including amount, currency, and account label.
4. Select Confirm Match, Record Transfer, or Post Transfer, depending on the button shown.Confirm MatchMatchPost TransferRecord Transfer

Expected result: the transfer is linked or queued for ledger confirmation, and the original request stays tied to the same transfer flow.

Match or link invoices

Use Match or invoice payment export when the transaction settles one or more invoices. The app may show invoice candidates with amount, currency, and status so you can review the exact match before you post it.

1. Open the transaction and choose Match or Invoice payment export.Match
2. Review the candidate invoice or bill, including the open balance and currency.
3. Select the exact invoice or invoices that the payment covers.
4. Confirm the match only after the totals and currency are correct.

Expected result: the app posts the payment through the connected ledger workflow and updates the transaction status after the ledger confirms the result.

Exclude a transaction

Use Exclude when a transaction should not stay in the review flow. In a business workspace, the app may still route the exclusion through the connected ledger if a ledger bank transaction link exists.

1. Open the transaction and choose Exclude.Exclude
2. Add a reason only if it helps your team track why the item was excluded.
3. Select the confirmation action shown on screen.

Expected result: the row moves out of the review workflow and shows as excluded. If the app can route the exclusion to the connected ledger, that ledger-side cancellation is queued separately.

Manual transactions and documents

Use Manual Transaction to enter cash or other manual adjustments that do not come from a bank feed. Use Attach a document when you want to store a PDF, PNG, or JPEG with the transaction.

1. Select Manual Transaction, then enter the date, direction, amount, currency, account, and description.Manual Transaction
2. Choose the account that matches the transaction currency shown in the form.
3. Select Save Manual Transaction.Save Manual TransactionManual Transaction
4. To add a file, open the transaction row and choose Attach a document.Attach a document
5. Choose from your computer or drag and drop a PDF, PNG, or JPEG, then upload it.Choose from your computer

Expected result: the manual transaction is saved as a new review item, and the document becomes attached to the transaction if the upload succeeds.

If something does not look right

• If the app says a request is pending or syncing, wait for the original request to finish before trying again.
• If this error persists, contact support. Include the page, action, time and request reference shown.
• If a categorized transaction already exists, use Edit or Undo instead of repeating Categorize.
• If a transfer or invoice payment looks incomplete, check the original request or use the app’s resume option if it is shown.
• If a business action cannot find the ledger company or bank transaction link, the connected ledger setup is not ready yet and you need to fix that connection first.

If you see a pending outcome, treat it as unknown until the app shows a confirmed result. Do not start a second financial action for the same transaction unless the app clearly tells you the original request was cancelled or failed.